Clear cache & cookies

When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites. It also helps to speed things up if your internet is slow.


In Chrome

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click More tools and then Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time. If you're unsure, choose All time
  5. Check the two boxes labeled Cookies and other site data and Cached images and files.
  6. Click Clear data. Depending on the time range chosen, this may take a few minutes.

What happens after you clear this info

After you clear cache and cookies:

  • Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
  • If you turn sync on in Chrome, you’ll stay signed into the Google Account you’re syncing to in order to delete your data across all your devices.
  • Some sites can seem slower at first because content, like images, need to load again.

How cache & cookies work

  • Cookies are files created by sites you visit. They make your online experience easier by saving browsing data.
  • The cache remembers parts of pages, like images, to help them open faster during your next visit. Sometimes, older cached parts of websites can cause a recently updated website to not function properly.